Simply Super Software - Contact Information

Support
Questions regarding the use and operation of Trojan Remover, including questions on Malware issues, should be sent to: support@simplysup1.com. If you have Mail Filters in place please ensure that you are able to receive email from this address.

Sales
General sales enquiries should be sent to: sales@simplysup1.com. If you have already registered Trojan Remover, and have a query regarding your order, or have ordered it and are waiting for information, you should contact the registration company concerned direct. We currently use two different registration companies, so you should contact the one you dealt with. For Plimus, contact sales@plimus.com. For Regsoft, contact sales@regsoft.com. These are also the addresses to contact should you have any queries regarding delivery and functioning of any CDs ordered (again, contact the registration company that you actually registered with).

File Samples
If you wish to submit file(s) for analysis please send them to submit@simplysup1.com with the Subject title: "File For Analysis". You should place the file(s) into a password-protected Zip archive, with the password infected. This will ensure that your mail will not be intercepted by any antivirus scanners.

Creating zipfiles:

If you have Windows XP or later:

1. Using Windows Explorer, locate the first file you want to zip.
2. Right click on the file and select "Send To" and "Compressed (zipped) Folder".
3. Right click any other files you want to compress and select "Copy".
4. Right click on the compressed folder and select "Paste". The copied files will be compressed and pasted in.
5. Right click on the file and select "Explore".
6. In "File" select "Add a Password". Enter the password and confirm the password.

If you have an earlier version of Windows:

1. Download a zip utility. WinZip is very popular and an evaluation version is available free from www.winzip.com.
2. Using Windows Explorer, locate the first file you want to zip.
3. Right click on the file and select "WinZip" and "Add to Zip File".
4. In "Add to Archive" enter the path and name you want your zip file to have.
5. Click "Password" and enter the password you want the zip file to have.
6. Click "Add".
7. On the WinZip window that appears, click "Add" and select any other files you would like to add to your zip file.
8. When you are done, select "File" and "Close Archive".

Remember to use the password infected.

Note: if you are going to send the file(s) using Yahoo or Google Mail then you should change the file extension of any executable file (e.g. .exe, .com, .bat, .scr) to something else (e.g. .ex0, .ba0) before zipping the files, otherwise your email provider will prevent the files from being sent.

Registered Address

Simply Super Software

PO Box 2849

Nuneaton

Warwickshire

UK

CV10 7YX

TOMORROW IS TOO LATE.