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Support
Should you have queries concerning the use of Trojan Remover these can
be addressed to support@simplysup.com. If you
have MAIL CONTROLS or FILTERS set please ensure you are able to receive
email from this address. You can click on the FAQ link above to see a list
of commonly asked questions and answers.
If you have written to us but have not yet received a reply please check the
list
here of email addresses that we have tried
to contact but have been unable to reach.
Help files
Trojan Remover contains a comprehensive helpfile. You can access the
helpfile by clicking on Help
in Trojan Remover's main menu, or by selecting
START | All Programs
| Trojan Remover |
Trojan Remover Help. The
helpfile is also available online,
here.
Trojan Samples
Should you find that Trojan Remover is unable to correctly detect and/or
deal with a Malware file (or files) then send all the information you have and,
where possible, the actual Malware file(s) - or a location where a copy can be
obtained. The Malware file behavior can then be analysed and any necessary
amendments incorporated into Trojan Remover.
For instructions on how to submit samples to Simply Super Software for analysis click on the Contact Us link above.
Known Conflicts
Windows Malware Removal Tool - March 2009
On Windows Vista (and above), the March 2009 release
of the Windows Malware Removal Tool falsely detected our main program file
(rmvtrjan.exe) as a malware file - and removed it! This issue was eventually
fixed by Microsoft in the April 2009 release of the Malware Removal Tool.
However, the problem will *still* occur if the March 2009 version of the MRT
is downloaded and run.